Before you go entering into yet another conflict situation take a look at these simple steps that may save you from some unnecessary resentments...
The S-TLC system seems to be one of the best approaches when confronted with any conflict; whether that is interpersonal, or work-related, with any type of personality. The acronym S-TLC stands for stop, think, listen, and communicate. Stop- The first step “stop” is the recognition of the existing conflict. During this step any emotional frustrations/tensions should be subdued, to maintain serenity, and to keep a clear mental mind. Think- The second step “Think” is the step where one needs to think prior to acting. This step may mean that the person needs not to take the message personally; or they may think of their and their partner’s goals, needs, and wants, pertaining to the situation (Cahn & Abigail 2007).
Listen- The third step “listen” involves the receiver practicing active listening. This means that instead of thinking of the next thing that’s going to be said, or a defense; the message that is being sent is being taken into account. Communicate- The final step “communicate” is when the decision is made that a message is going to be sent. Then it is communicated. Whether that is a physical, verbal, or non-verbal message will be up to the sender; consequences of each message should be taken into account (Cahn & Abigail 2007). This process would be highly affective during conflict due to the emotional restraint that an individual would need to put on themselves prior to reacting to the presented conflict. This time would allow inner-directed, other-directed, and tradition-oriented personalities time to take appropriate action to their conflict.
Cahn, D.D., & Abigail, R.A. (2007). Managing conflict through communication (4th ed.). Boston, MA: Pearson Education, Inc.
The S-TLC system seems to be one of the best approaches when confronted with any conflict; whether that is interpersonal, or work-related, with any type of personality. The acronym S-TLC stands for stop, think, listen, and communicate. Stop- The first step “stop” is the recognition of the existing conflict. During this step any emotional frustrations/tensions should be subdued, to maintain serenity, and to keep a clear mental mind. Think- The second step “Think” is the step where one needs to think prior to acting. This step may mean that the person needs not to take the message personally; or they may think of their and their partner’s goals, needs, and wants, pertaining to the situation (Cahn & Abigail 2007).
Listen- The third step “listen” involves the receiver practicing active listening. This means that instead of thinking of the next thing that’s going to be said, or a defense; the message that is being sent is being taken into account. Communicate- The final step “communicate” is when the decision is made that a message is going to be sent. Then it is communicated. Whether that is a physical, verbal, or non-verbal message will be up to the sender; consequences of each message should be taken into account (Cahn & Abigail 2007). This process would be highly affective during conflict due to the emotional restraint that an individual would need to put on themselves prior to reacting to the presented conflict. This time would allow inner-directed, other-directed, and tradition-oriented personalities time to take appropriate action to their conflict.
Cahn, D.D., & Abigail, R.A. (2007). Managing conflict through communication (4th ed.). Boston, MA: Pearson Education, Inc.
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